Individual counselling is available for children aged 6 years and older. For children under the age of 6, parent or carer information sessions are offered to provide guidance, support, and practical strategies to help you respond to any concerns or challenges your child may be experiencing.

All counselling sessions, parent information sessions, and planning sessions are approximately 50 minutes in duration and are $100 per session.

I am currently in the process of obtaining my Medicare provider number. While this is being finalised, my fee has been set at a rate comparable to the typical out-of-pocket (gap) cost that many clients pay when accessing services from psychologists, counsellors, and accredited mental health social workers.

You do not require a Mental Health Care Plan or referral to book an appointment with Memory Lane. You are welcome to self-refer and book a session directly.

YES - Your privacy is an important part of creating a safe and trusting counselling environment. Information shared during counselling is treated with care and remains confidential, except in limited circumstances where there is a legal or ethical obligation to disclose information.

These situations may include:

-There is a significant risk of harm to you or another person.

-There are concerns about the safety or wellbeing of a child, including suspected abuse or neglect.

-Disclosure of information is required by law, such as in response to a court order or subpoena.

The limits of confidentiality will be explained during your first appointment, and you are encouraged to ask any questions you may have about how your personal information is collected, stored, and protected.

I understand that unexpected circumstances can arise and that appointments may occasionally need to be changed. If you need to cancel or reschedule your session, please provide at least 24 hours' notice whenever possible.

Appointments cancelled with less than 24 hours' notice, or appointments that are not attended, may incur a $50 late cancellation fee, unless exceptional circumstances or an emergency have prevented you from attending.

Providing advance notice allows the appointment time to be offered to another individual or family who may be waiting for support. Thank you for your understanding and consideration.